shipping information
We primarily use USPS and UPS. Orders shipped with Economy service are typically delivered by USPS. If your order is shipping to a PO box address, the final delivery will usually be made by USPS regardless of which shipping type you choose.
Some tips:
- We are unable to send specific delivery information, such as "leave on the back porch" or "please deliver after 4 pm" to the carriers.
- Deliveries normally occur between 8 am and 8 pm, but we are unable to request or guarantee a specific delivery time or window of time.
- Packages with a value over $500 in value delivered within the United States will require signature
When will my order ship?
Most orders leave our studio within 6-8 weeks. Orders placed with Expedited or Express shipping will leave our studio even faster. We'll email you tracking as soon as it's available.
Items are shipped directly from the artist. Please let us know if you require other timing and we will d our best to accommodate to your needs.
During COVID-19 we're seeing more carrier delays than usual, so we'd advise you to give us and them a little of buffer time if you need your gifts to arrive by a certain date.
Shipping options and costs
Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from the first full day that the package is “in transit” to you.
Note: business days are Monday through Friday, excluding weekends and Federal holidays.
Not sure which shipping option to choose? We know that can be confusing, but you can call our Customer Service team at 831.295.9256, or email us at [email protected]
We love all 50 states! Click here for shipping prices and timelines for Alaska and Hawaii.
Cart Range
Economy
(9 Business Days)
Standard
(4-6 Business Days)
Expedited
(2 Business Days)
up to $25.99
$6.95
$7.95
$17.95
$26-50.99
$7.95
$8.95
$18.95
$51-75.99
$8.95
$9.95
$19.95
$76-100.99
$8.95
$9.95
$19.95
$101-150.99
$9.95
$10.95
$19.95
$151-200.99
$10.95
$11.95
$20.95
$201-250.99
$11.95
$12.95
$24.95
$251-300.99
$12.95
$15.95
$24.95
$301-400.99
$14.95
$17.95
$29.95
$401-500.99
$15.95
$19.95
$29.95
$501-600.99
$15.95
$19.95
$34.95
$601-700.99
$15.95
$19.95
$39.95
$701-800.99
$15.95
$19.95
$39.95
$801-900.99
$15.95
$19.95
$39.95
$901-1000.99
$15.95
$19.95
$44.95
$1001-1500.99
$15.95
$19.95
$49.95
$1501-2000.99
$20.95
$24.95
$59.95
$2001-2500.99
$25.95
$29.95
$69.95
$2501-3000.99
$35.95
$39.95
$79.95
$3001-3500.99
$45.95
$49.95
$89.95
$3501-4000.99
$55.95
$59.95
$99.95
$4001-5000.99
$65.95
$69.95
$109.95
$5001-6000.99
$75.95
$79.95
$159.95
$6001-7000.99
$85.95
$89.95
$219.95
$7001-8000.99
$135.95
$139.95
$279.95
$8001-9000.99
$185.95
$189.95
$329.95
$9001-10000.99
$235.95
$239.95
$379.95
$10001 and up
$285.95
$289.95
$429.95
Shipping to Alaska and Hawai
Once you place items in your shopping basket and proceed to checkout, pricing will be calculated based on the cost of the items you are purchasing and the shipping type you choose.
Below are the current shipping prices for Alaska and Hawaii.
Cart Range
Economy
(5-9 Business Days)
Standard
(3-6 Business Days)
Expedited
(2 Business Days)
up to $25.99
$16.95
$17.95
$23.95
$26-50.99
$17.95
$18.95
$24.95
$51-75.99
$18.95
$19.95
$25.95
$76-100.99
$18.95
$19.95
$26.95
$101-150.99
$19.95
$20.95
$27.95
$151-200.99
$20.95
$21.95
$28.95
$201-250.99
$21.95
$22.95
$29.95
$251-300.99
$22.95
$25.95
$30.95
$301-400.99
$24.94
$27.95
$34.95
$401-500.99
$25.95
$29.95
$34.95
$501-600.99
$25.95
$29.95
$34.95
$601-700.99
$25.95
$29.95
$39.95
$701-800.99
$25.95
$29.95
$39.95
$801-900.99
$25.95
$29.95
$39.95
$901-1000.99
$25.95
$29.95
$44.95
$1001-1500.99
$25.95
$29.95
$49.95
$1501-2000.99
$35.95
$39.95
$59.95
$2001-2500.99
$45.95
$49.95
$69.95
$2501-3000.99
$55.95
$59.95
$79.95
$3001-3500.99
$65.95
$69.95
$89.95
$3501-4000.99
$75.95
$79.95
$99.95
$4001-5000.99
$85.95
$89.95
$109.95
$5001-6000.99
$135.95
$139.95
$159.95
$6001-7000.99
$185.95
$189.95
$209.95
$7001-8000.99
$235.95
$239.95
$259.95
$8001-9000.99
$285.95
$289.95
$309.95
$9001-10000.99
$335.95
$339.95
$359.95
$10001 and up
$385.95
$389.95
$409.95
Our Return Policy
Returns:
- If merchandise arrives damaged, defective, or has incorrect quantities, please contact [email protected] immediately upon discovery.
- All sales for corporate gifts and bulk orders are final and non-returnable/refundable.
- We regret that customized items cannot be returned.
- If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.
Return Processing Time:
- Returns typically take 2-3 weeks to receive and process.
- Once we receive your return, we will process the refund, replacement, or issue a gift certificate depending on your desired refund method.
- Refunds will be applied back to the original payment method used.
- Issued refunds may take 3-5 business days to post to your payment account.
- Refunds are issued for returned items and do not include the cost of shipping.
Shipping your return:
1. Please send email to [email protected] before your return.
2. We will get back to you with instructions.
3. We’ll process your return according to your return request within 2-3 weeks from the day you send it back.
Check out our Return Policy to see more information about returning an item to us.
PO Boxes, APO, FPO, DPO, and US Territories
PO Box addresses:
We're happy to ship your order to a PO Box!* Orders shipping to PO Boxes may initially be sent via UPS but final delivery will be made by USPS. Please choose Economy, Standard, or Preferred shipping when shipping to a PO Box. Expedited and Express shipping options are not available.
* Note: some custom items are not able to ship to a PO Box. There will be a note on the item page if a particular product cannot ship to a PO Box.
APO / FPO and US Territory addresses:
Unfortunately, we are unable to ship to APO, FPO, or DPO addresses at this time. We are working on a solution that will allow us to resume this type of shipping.
We are sorry that we are not able to ship to APO, FPO, or DPO addresses. We'll be happy to notify you as soon as we can ship to APO, FPO, or DPO and US Territory addresses - you can email us at [email protected] with the subject line "notify me about APO, FPO, DPO shipping" or "notify me about US Territory shipping”.
Delay Shipping
We can offer you delay or partial shipping on our orders. If you’d like a package arrive at a special date, please contact us and we'll figure out the best date to send and have it arrive on or near the date you need it.
When calculating your shipping time please keep in mind that the day the package is shipped from our studio is not considered the first business day; the first full day that the package is “in transit” is when you should start calculating the business days.